Businesses are well aware of the need for well-trained employees and there’s a very real, intrinsic value for employers when training its staff. However, it’s not something that every business opts for. So why aren’t some businesses training its employees? Each company that chooses not to train its employees will have its own reason for not doing so, but there are a few common explanations regarding employees not receiving training.
- Training costs are seen as excessive
- Training will take employees away from their duties
- Trained employees may leave for better work opportunities
It’s hard to think of an area of management more neglected than development planning. Businesses should help employees shape the future direction of their careers and in turn, the company itself. Sadly, and for the reasons listed above, this valuable investment is often ignored and companies pay a high price for this apathy: the loss of young and talented workers.
Lack of Career Development Support
The Harvard Business Review identified this gap in the skills and training market last year. In an article titled “Why Top Young Managers Are in a Nonstop Job Hunt” a study was discussed. This study of over 1,200 young high achievers found that many of the best and brightest are not receiving the career development support they desire.
“Dissatisfaction with some employee-development efforts appears to fuel many early exits. We asked young managers what their employers do to help them grow in their jobs and what they’d like their employers to do, and found some large gaps. Workers reported that companies generally satisfy their needs for on-the-job development and that they value these opportunities, which include high-visibility positions and significant increases in responsibility. But they’re not getting much in the way of formal development, such as training, mentoring and coaching – things they also value highly.”
There are benefits that far outweighs the negatives when considering training staff in house. A company that’s looking to make a decision regarding training for its employees should at least think about the great advantages of retaining trained employees. Here are some of the most attractive benefits of having trained employees.
More profitable services across the company
This is due in part to a higher level of employee satisfaction. Employees that feel validated are much more likely to invest their time in the company they work for. Undervalued staff equates to under working employees. It works to a business’ advantage to train employees in house, as it increases profits.
Increased customer service
Staff that are more knowledgeable and that receive better training are better equipped to answer customer or client queries. These employees can use their training to better problem solve issues that may arise whilst implementing or selling the company’s products or services.
A boost in the company image
A company that offers training for its staff is seen as a company that invests in those that work for it. This leads to higher quality future employees, as the company becomes more desirable to work in and ensures that it has better recruitment cache for more desirable labourers.
Increased employee retention rate
The more that you invest in your employees the less that they will feel the need to look for employment elsewhere and your business will create much more loyal staff. By showing your staff that you care about them and that they are essential to your company’s future you’ll find a much happier workforce and one that has a good reason for staying in your employ.
It’s worth considering in more depth why a company would resist furthering an employees training. It’s a chronic problem in businesses today and by ignoring it a business makes a costly mistake.
The here and now
Businesses are huge multi-faceted organisations that are almost always in some sort of state of transition. This world of frenetic upheavals, reorganisations, and budgetary concerns makes it hard for managers to plan for the future. Instead, managers tend to be focused the most on the essential day-to-day operations and less interested in longer-term activities that may be perceived as having less than certain cash in value.
There’s no time
This is perhaps the worst excuse of all. There should always be time for investment and for any important business activity. Businesses should make employee training a priority and make the time for it. By doing so a business can ensure that it’s using its time in an economical manner.
Of course it’s easy to see that better employee training betters your employees job satisfaction and makes them feel more worthwhile. The other side of this coin however is what can employee training do for a business?
Show an interest, people care
If you show a genuine interest for an employee’s future then you can forge better links with your staff. Staff training should be something a manager takes a real and personal interest in. If you invest in your employees, the odds are that they’ll invest back into your business, leading to a strong working relationship.
Staff training helps to build a loyal following for your business. This is due to the fact that by taking an honest interest in your employees you’re building loyalty. Loyal employees are more engaged and engaged employees are more productive.
These days it’s easier than ever to reach staff through e-Learning methods. Utilise the BYOD model or just use the online world or the intranet to make it easier to connect and train your staff. With e-Learning set to become even bigger and more prevalent throughout 2014 there really is no reason for your business to not develop and train its staff.
Development planning doesn’t have to be elaborate or hugely costly. At its heart it’s really all about good management practices and taking the person-to-person time necessary to understand your employees. A good manager will recognise their pre-existing skills and use sound guidance to fill in the gaps. If it’s done well the payoff for staff training is substantial, and in terms of long-term loyalty, it ensures that a business has a future proof well-trained staff ready to sidestep the growing skills shortage.